Contact information
Contact Us
We are here to help with your orders, product advice, or technical enquiries regarding our scale models. Please reach out to us using any of the channels below, and our team will get back to you as soon as possible.
Customer Support
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Email: filbysfsm@gmail.com (Monitored Monday – Friday, 9:00 AM – 5:00 PM)
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Phone: 07817 847171
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Response Time: We aim to respond to all email enquiries within 24–48 hours (excluding weekends and bank holidays).
Trading & Return Address
If you need to return an order or send physical correspondence, please address it to:
Filbys Fine Scale Models LTD
14 Station Road
Farncombe
GU7 3NG
UK
(Note: Please consult our Return Policy for instructions before sending any items back).
Company Information
In compliance with UK e-commerce requirements, our full legal and corporate details are provided below:
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Legal Entity Name: Filbys Fine Scale Models LTD
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Company Registration Number: 17270518
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Registered Office Address: 66 Paul Street, London, EC2A 4NE
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VAT Registration Number: Not VAT Registered