Shipping policy

Shipping & Delivery Policy

1. Order Processing & Dispatch Times

  • Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email.

  • Order Cut-Off Time: Orders placed before 5:00 PM (GMT/BST) on a business day will be processed the same day where possible.

  • You will receive a notification with tracking details once your order has shipped.

2. UK Shipping Rates & Estimated Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

Order Weight Service Cost
Up to 0.49 kg Standard Lightweight Tracked Delivery £3.95
0.50 kg – 1.99 kg Standard Tracked Delivery £4.95
2.00 kg – 10.00 kg Heavy Cargo / Multi-Kit Tracked Delivery £7.95
Orders of £75.00 and over Free Tracked Delivery FREE


Please note: Delivery estimates begin from the date of dispatch, not the order date.

3. UK Delivery Only

We currently deliver to addresses within the United Kingdom. International shipping is not available at launch.

4. Order Tracking & Delivery Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for tracking information to become active.

If you have not received your order within 7 business days of receiving your shipping confirmation email, please contact us at filbysfsm@gmail.com with your name and order number, and we will investigate it for you.

5. Safe Places, Failed Deliveries & Incorrect Addresses

  • Address Accuracy: Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the buyer.

  • Failed Deliveries: If a parcel is returned to us due to an incorrect address or failure to collect from a local depot, a re-delivery fee may apply.

  • Safe Place Delivery: If you instruct the courier to leave your parcel in a "safe place" or with a neighbour, responsibility for the package transfers to you once delivered to that requested location.

6. Lost or Damaged Items in Transit

Under the Consumer Rights Act 2015, we are responsible for your order until it is physically delivered to you.

  • Damaged Items: If your order arrives visibly damaged, please take photographs of the packaging and items immediately and contact us within 48 hours at filbysfsm@gmail.com so we can resolve the issue.

  • Lost Parcels: If a carrier confirms a package is lost in transit, we will dispatch a replacement or issue a full refund.